Sitesao Support
  • Home
  • Themes
  • Plugins
  • Support

Support Forums

Home/Forums/
  • Profile
  • Topics Started
  • Replies Created
  • Favorites

Forum Replies Created

  • 1 week, 1 day ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068

    Hi,

    Thank you for the update. I’m glad to hear that updating the theme resolved most of the issues and that you were able to identify the plugin causing the critical error.

    Regarding the translation issue in the WooCommerce emails, this is related to the WooCommerce plugin and its translations rather than the theme itself. Could you please check whether all email-related strings and content have been translated in your translation plugin?

    In many cases, some parts of the email are generated directly by WooCommerce or by additional plugins, and those strings may need to be translated separately. Please review the email templates and the WooCommerce translation files to ensure that all email content has been translated into German.

    If possible, please send us a screenshot or a copy of the email showing which parts are still appearing in English, and we will be happy to take a closer look.

    Best regards


    in reply to: Very old WPBakery Version + Your theme contains outdated copies of WooCommerce
    1 week, 1 day ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068

    Dear,

    Please update the Urami theme on your website to the latest version (v1.2.2) from ThemeForest. After that, go to

    Appearance → Install Plugins

    in the WordPress admin panel and update all plugins included with the theme.

    Once the updates are completed, please check your website again and let us know whether the issue has been resolved.

    Best regards,


    in reply to: Very old WPBakery Version + Your theme contains outdated copies of WooCommerce
    3 months, 3 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068

    Hi,

    If your website has a large number of products, we would not recommend using ACF fields for filtering. The reason is that WordPress is not designed to efficiently handle filtering via post_meta when the dataset becomes large. Meta queries can significantly impact performance, especially when multiple filters are applied at the same time.

    For better scalability, using taxonomies or a custom lookup structure would be more suitable in high-product-volume environments.

    In the meantime, I have added custom code to the file:

    dhwc-ajax/includes/class-dhwc-ajax-query.php

    on your staging site.

    Could you please check and confirm whether the filter is now working correctly on your end?

    Looking forward to your feedback.

    Best regards,


    in reply to: Slider Filter
    3 months, 3 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: Slider Filter
    3 months, 4 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: Slider Filter
    4 months, 2 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: Email Field Bottom Padding/Margin shift on Focus
    5 months, 3 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: Says message sent, but no email
    5 months, 4 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: Says message sent, but no email
    6 months ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068

    Dear, I check your site and I see that problem because conflict with ‘Rearrange Woocommerce Products plugin’ on your site, that plugin is set new meta query without inherit meta query of WooCommerce (so remove filter query of DHWC Ajax plugin )

    If you deactive Rearrange Woocommerce Products plugin and check again, you will see DHWC Ajax plugin work well.

    Best regards.


    in reply to: Product showing under “Glutenfri” even when value is not assigned to product
    6 months ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068

    Hi,

    Based on the screenshot, it looks like you are currently editing the Shop page, not a Single Product template.

    To create or edit a product template, please go to the admin menu:

    Products → Page Templates

    From there, create a new custom template for Products. Once the product template is created, the correct WooCommerce widgets for editing a single product will be available in WPBakery.

    Let me know if you need further assistance.

    Best regards,


    in reply to: Widgets are not displayed
    6 months, 2 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: Product showing under “Glutenfri” even when value is not assigned to product
    6 months, 2 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: URGENT! Date Picker does not work in WP 6.9
    6 months, 2 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: URGENT! Date Picker does not work in WP 6.9
    7 months ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: CSS Accordion problem
    8 months, 3 weeks ago
    Support Team
    DH Evanto
    Keymaster
    Post count: 10068
    This reply has been marked as private.

    in reply to: forwarding does not work
Viewing 15 posts - 1 through 15 (of 8,784 total)
1 2 3 … 584 585 586 →
© Copyright Sitesao.com - Support Policy