Dear, that problem maybe Impreza theme on your site use custom version of WPBakery plugin, please kindly send for me admin account your site via private reply, I will check details top help you.
Dear, Please go to admin menu ‘Products -> Product template’ to create new product template, then you can see ‘Product related shortcode’ in WPBakery page builder panel (see attachment)
Updating the theme on your website (pinotageshop.com) will not cause any data loss — all your uploaded content such as products, orders, customer information, and images will remain intact. These are stored separately in the database and media library, not within the theme files.
However, if you have made any custom code changes directly inside the theme files, it’s very important to move those customizations to a child theme before updating. This is because updating the theme will override all theme files, and any custom code added directly to the main theme will be lost.
To summarize:
✅ Your data is safe during a theme update.
⚠️ Custom code in the main theme will be lost unless it’s moved to a child theme.
✅ We recommend using a child theme to preserve your customizations across updates.
For safe, you can backup your site before update. And you can use Envato Market plugin to update theme. Or manual update theme via upload theme file
Dear. We’re will soon release new version to update X(Twitter) Icon.
Also, if you don’t want use social icon, please go to that settings and remove it in list, example if the section icon in footer, please go to “theme option settings -> footer -> Footer Social Icon settings” and remove it.
Dear, Currently not DHPopup plugin not support settings to display popup on specific page, if you want do it, please kindly update DHPopup plugin to latest version 1.2.1 from CodeCanyon then add custom code to file functions.php of your theme to display popup on specific page. Code:
add_filter('dh_popup_load_custom_popups', function(){
return array(
array(
'page_id' => 0, // Require. Enter page ID want display popup
'popup_id' => 0, // Require. Enter popup ID to display
'open_event' => 'load', // Optional. default 'load'
'scroll_offset' => 10, // Optional. custom scroll offset for popup event 'sroll'. default '10'
'inactivity_seconds' => 0 // Optional. custom inactivity seconds for popup event 'inactivity'. default '0'
),
//... more customs
);
});
I have checked again, and I think the issue may be caused by the setting “Plugin run in action” being set to wp.
Please deactive WPML plugin and activate DHPopup, then go to the admin menu DHPopup → Settings, and change the “Plugin run in action” setting to get_header. After that, please active WPML plugin and check again.
If the plugin still not works correctly with WPML after changing the setting, you can optionally add the following custom code to your theme’s functions.php file to hide the edit popup link:
Dear, Please kindly update DHPopup plugin on your site to latest version 1.1.21 from Codecanyon and check again. Your problem is fixed in plugin latest version.
Dear,
I have check your site and I see that problem because conflict with style of your theme, To fix that problem, please kindly add Custom CSS code on your site:
Dear, I check your site and I see the Popup builder is working, before build popup elements, you need choose layout to build. Please see attachment and check your site again.
Dear,
I have check again and I see small problem with WPBakery plugin latest version. To fix that problem, please kindly update DHPopup plugin on your site to latest version 1.1.20 from Codecanyon and check again.
