Hi there, thanks for the reply!
Attach me plugin sends out wmails from backend. Those emails use the original template of the site. A plain email that looks very different from what we’ve put together with your PanMail plugin.
We would like to customise the emails sent out by Attachme with your plugin.
Hope that’s clear?
Sorry, I don’t understand that correctly. Do you mean I should use a 3rd party translate plugin, like Loco Translate?
New question: doesn’t really matter, but in “New order” email template I have this in the subject:
“[{site_title}]: New order #{order_number}” and for some reason the subject is always Order #10.
Inside the email it’s okay, the correct number shows, but in subject, it’s always #10. Do you maybe have an idea why?
Thank you. Gone to CodeCanyon, downloaded the latest version. I see 1.1.12 on plugin page.
Did the testing, unfortunately no change – I still don’t receive customer notes.
I’ve sent a test to your order as well. Please check.
Order note: please follow my steps above.
Once again:
Make a test order
Add notes backend
Check your mailbox to see order note – which does not appear.
Update:
I’ve received a reply from Shipment Tracking plugin suggesting a solution. I did try it, but still does not work. I beleive the root of those two issues (missing customer notes and missing the tracking section) is the same.
Can you please check it?
Here is the reply of the Shpiment tracking plugin:
“Regarding the integration with PanMail email customizer, to successfully insert the tracking code into your emails, you need to add a WooCommerce Hooks component in the PanMail settings. Here’s how you can do it:
Before the order details table in the PanMail customizer, add the WooCommerce Hooks component.
Select the “woocommerce_email_before_order_table” hook from the dropdown. This will ensure the tracking widget is added to your email.”
