[kesdeg]

Please ignore this, it seems to have sorted itself out and now shows the correct version on all pages.

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[kesdeg]

Thank you. I have downloaded and installed those successfully.

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[kesdeg]

Thank you Junnie. How will you send over the new version of Rev Slider and Visual Composer?

Regarding the new version 1.12.16 Luxury Theme Download, when I try and extract the dowloaded file “themeforest-14326053-luxury-responsive-wordpress-theme (1).zip” from themeforest, I get the following error message:

Extracting luxury-package\luxury-wp-child.zip
Extracting luxury-package\luxury-wp.zip
Error code: -2146232800
Error description: API not found

I’m unable to extract the luxury.zip file from the folder.

Thank you.
K

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[kesdeg]

This reply has been marked as private.

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[kesdeg]

Thank you for your response. Will the next update sort out these conflicts with the Revolution Slider plugin that is incorporated into the theme?

K

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[kesdeg]

Dear Team,

This issue seems to have sorted itself. It’s a bit of mystery??

Thank you.

K

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[kesdeg]

I’ve solved the issue, just deactivated a sequence of plugins and found it was WP Rich Snippets causing the issue.

I’ve deactivated it.

Thank you.

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[kesdeg]

Thank you.

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[kesdeg]

Dear ledatapt,

Thank you for looking at this one. I will make sure to double check when all plugins are added on all internet browsers. Unfortunately though, the Autoptimize plugin really improved my site speed. The site speed is not good otherwise, I have a greater than 10secs load time which is disappointing.

The Revolution Slider seems to cause quite a few conflicts and from the screen shot below, there are some inconsistent URL’s associated with it.

I really don’t want to have to re-design my website without the revolution slider. Do you have any other suggestions?

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[kesdeg]

Dear Team,

Please can you look at this issue with the Theme in that the Additional Tab and Review Tabs are no longer working.

Thanks,

K

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[kesdeg]

My theme has had issues when view using IE11 for several days now. Could someone please look at this issue. Thank you.

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[kesdeg]

I’ve noticed this custom CSS code in Theme options which I hadn’t noticed before. Looks like it’s something to do with the problem. I’ve removed the code and looked to see if it makes any difference but still the same problem so I’ve put it back in it’s original location.

.woocommerce .woocommerce-tabs .tab-content #tab-additional_information, .woocommerce .woocommerce-tabs .tab-content #tab-reviews{
max-width:none;
}

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[kesdeg]

The Luxury theme is supposed to be compatible with IE9, 10 and 11. Can you please look at this one urgently for me.

Thanks,
K

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[kesdeg]

Apologies that I’m not making myself clear.

When a customer clicks on that link for a product item, they cannot access the tabs:

Additional Information or
Reviews.

Please see the screen shot attached.

I’ve tried on multiple different devices both Windows based and Apple based as well as tablets, computers or smart phones.

This problem has only recently occurred. These tabs have been perfectly functional since I first bought the theme.

You can access these tabs when I look at my site from within my WordPress Admin backend however.

I have made no changes to the coding of my site so am very bemused as to why they have stopped functioning.

It appears to be same problem on all my product pages.

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[kesdeg]

Dear Team,

This problem has occured again in the IE11 Internet Browser. The Revolution Slider on the home page and product images in the shopping pages are no longer showing.

I wonder if whatever you did to resolve this had an impact on the other issues my website is facing at the moment?

Can you please investigate.
Thank you.

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