Forum Replies Created
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Hello,
It was not wise to test before asking as we are working on the site now and have all plugins – including PanMail deactivated. So it’s not relevant that it sends out emails nicely.
We are testing another plugin for payment provider so we can test tht with your plugin. I’ll be back.
Thanks.in reply to: Issue with email sendingUpdate:
I’ve tested to set the successful email template to “Processing”. An I did enable a template for “Processing” status. Still, the emails are not sent.
So there is an issue somewhere 🙁in reply to: Issue with email sendingHello,
Update: the author of the payment plugin tested a lot of things and said that your plugin overwrites the status many times and it is not very easy to solve this 🙁in reply to: Issue with email sendingThank you, plugin author will take a look at the end of next week.
I’ll keep you updated!in reply to: Issue with email sendingThanks, I will forward info, but please let me know why “Processing” email doesn’t work?
It is not related to Payment plugin.in reply to: Issue with email sendingPlease check my inbox for successful emails. I did receive many – questions is why customer didn’t?
Attachments:
You must be logged in to view attached files.in reply to: Issue with email sendingPS: also why only “Cancelled” emails are sent out? This should not be related to Payment plugin. Unfortunately Processing and Completed emails do not work as well 🙁
in reply to: Issue with email sendingHello,
Sorry, but this plugin is not mine (I bought it) and is working nicely with the other Email customiser I used to have and use previously to your one (WooMail).
What should I do now?
Please note: I did forward you successful emails and non-successful as well. So it is SENT, but not to customer, but to admin!
So it is working, but in a different way?in reply to: Issue with email sendingHi there,
Okay, so I did copy-past the file to my child theme’s functions.php file – saved.
Then I did deactivate and delete PanMail and gone to CodeCanyon, downloaded latest, installed, activated.Nothing happens: to customer no emails sent out from site and also this time as admin I do not have any emails incoming.
Please double check – I did check email logging and no luck.This time all plugins are live, active.
in reply to: Issue with email sendingUPDATE:
I’ve made sure we have the latest Simple Gateway plugin so reinstalled.
With PanMail deactivated, successful email is sent.
With PanMail activated, it is not sent.
Please feel free to test!in reply to: Issue with email sending+1 test: changing from unsuccessful payment to Processing do not send Processing order – even though it is enabled.
in reply to: Issue with email sendingThis reply has been marked as private.in reply to: Issue with email sendingHello
Thisbis not true! It works pergectly, email sent out for successful and unsuccesful payments at our live site.
Also in thisctest site, you can check and test, unsuccesful is working with panmail.in reply to: Issue with email sendingThis reply has been marked as private.in reply to: Issue with email sendingThank you, installed updated version.
Test results: it is very mixed. Enabled Processing email and enabled Processing template with PanMail -> no sent out email.With my payment provider: if I test with unsuccessful card, email sent out (email enabled, PanMail template enabled). While successful email with same conditions (email enabled, PanMail template enabled) do not send any emails.
Completed status: email enabled, PanMail enabled – sends out nicely.
You can freely test!
in reply to: Issue with email sending