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  • 6 years, 11 months ago gbruzzo
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    Post count: 31
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    in reply to: Not more than one filter fits in any filter display
    7 years ago gbruzzo
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    Post count: 31
    This reply has been marked as private.

    in reply to: problem with using multiple filters in sequence
    7 years ago gbruzzo
    Participant
    Post count: 31

    Hi there,

    one last thing – could you please make sure you remove the copy of single Variations from your machine – it shows as still active on the freemius panel.

    Freemius is a royal pain, I know.

    Cheers

    Giacomo Bruzzo


    in reply to: problem with using multiple filters in sequence
    7 years ago gbruzzo
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    Post count: 31
    This reply has been marked as private.

    in reply to: problem with using multiple filters in sequence
    7 years ago gbruzzo
    Participant
    Post count: 31
    This reply has been marked as private.

    in reply to: problem with using multiple filters in sequence
    7 years, 1 month ago gbruzzo
    Participant
    Post count: 31
    This reply has been marked as private.

    in reply to: problem with using multiple filters in sequence
    7 years, 1 month ago gbruzzo
    Participant
    Post count: 31
    This reply has been marked as private.

    in reply to: problem with using multiple filters in sequence
    7 years, 1 month ago gbruzzo
    Participant
    Post count: 31
    This reply has been marked as private.

    in reply to: problem with using multiple filters in sequence
    7 years, 1 month ago gbruzzo
    Participant
    Post count: 31

    Hello there

    I suspect that the problem arises because of a change you introduced in 1.0.9

    In order to reproduce it though, I need a particular admin setting (associated with the iconic plugin) to be in place. Iconic support is currently working on another issue with that plugin that required that setting to be be off. As soon as they finish I will revert to this support

    Giacomo


    in reply to: problem with using multiple filters in sequence
    7 years, 1 month ago gbruzzo
    Participant
    Post count: 31

    Hello there

    The problem is still there with v1.09 and 1.10. You did not observe it because a member of support from Iconic (we use their plugin Show Singke Variations) was unfortunately working on the back end at the same time. They changed an admin setting (one which determines whether the variation parent product is visible or not when filtering by attribute) for testing purposes, which made our problem seem to go away. Once the admin setting is back to normal (hide the parent product and only show the child when filtering) the problem will appear again (with v1.09 and 1.10).

    i suggest I let the support people at Iconic finish, then contact you again on support here.

    Giacomo Bruzzo

     


    in reply to: problem with using multiple filters in sequence
    7 years, 1 month ago gbruzzo
    Participant
    Post count: 31

    Hello there,

    the issue has started again.
    I have started installing previous versions of the plugin. The issue goes away with 1.0.8, but occurs with 1.0.9 and 1.1.0

    Please advise if you can

    Giacomo Bruzzo


    in reply to: problem with using multiple filters in sequence
    7 years, 1 month ago gbruzzo
    Participant
    Post count: 31

    Update:

    I have temporarily suspended all plugins, changed themes, then reactivated them – the issue seems to have gone away. Not entirely sure why, but will monitor further. (I am assuming you had not yet logged in from your side).

    Giacomo Bruzzo


    in reply to: problem with using multiple filters in sequence
    7 years, 1 month ago gbruzzo
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    Post count: 31
    This reply has been marked as private.

    in reply to: problem with using multiple filters in sequence
    7 years, 2 months ago gbruzzo
    Participant
    Post count: 31

    Done now,

    many thanks for the assistance and our compliments for the very good plugin.

    Giacomo Bruzzo


    in reply to: Another small glitch (only Safari for MacOs/iOS)
    7 years, 2 months ago gbruzzo
    Participant
    Post count: 31

    Downloaded 1.0.4 now, all is fine, thanks!

    Giacomo


    in reply to: Another small glitch (only Safari for MacOs/iOS)
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